Refund policy

Returns/Exchanges:

You may return or exchange products purchased from rainbowsurfjewelry.com for a refund or store credit within 30 days of the delivered date.

You can initiate the return process by emailing support@rainbowsurfjewelry.com. Please include the product name, date of purchase, and the reason for the return/exchange request.

We will not be held accountable for lost packages or any issues that occur during the return shipping process. We will only issue a refund if/when the returned product is received and in good condition.

Customized or personalized items are non-returnable. Clearance items are non-returnable. Refund and credit amounts will be given for the amount paid for the item after promotional discounts were applied. Your proof of purchase will have a detailed list of each item and the price you actually paid for it.

Once we have received and inspected the item, we will start your refund process. Refunds will be sent to the original payment method, usually being credited within 5 - 10 business days, depending on your bank.  If you have not received a refund after 10 business days, please contact us at support@rainbowsurfjewelry.com.

Exchanges: Store credit will be offered within 30 days of the delivered date if you would like to choose a different item from the store. Upon requesting an exchange at support@rainbowsurfjewelry.com, you will be emailed a return label. Once we receive the item back in good condition and it is approved for exchange, a digital code for your credit amount will be emailed to you.

This amount will be the actual amount paid for the item after discounts and promotions were applied. The digital code can be entered at checkout for credit toward your new purchase.

If you received an item as a gift, it may be returned upon approval, for store credit only. Gift cards are non-refundable.

Bundles & Sets Returns/Exchanges:

If a bundle/set is returned together, a full refund or store credit for the amount paid for the bundle will be given.

If items in a bundle are returned separately, you will be refunded or given store credit for the individual item's regular price minus the discount % that is assigned to that bundle.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have a question about an item or if there is a problem with any item in your order, please email us at support@ rainbowsurfjewelry.com so we can help find the best solution for you. 

You can always contact us for any return questions at support@rainbowsurfjewelry.com.